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Design Leadership Design Stories

The Four-Step Method for Turning Design Findings Into Business Cases

A design finding becomes more actionable when it is connected to measurable business impact. This four-step method helps designers move from identifying a design problem to quantifying its behavioural, business, and financial implications—making design recommendations easier to prioritise, fund, and measure.

By Roopa V Rao · Sep 3, 2026 0
User Research Design Stories

Evolving Personas: Designing for Tomorrow's Personas

I see personas less as static templates and more as living, evolving, breathing stories.

By Roopa V Rao · Jul 8, 2026 1